• Assist in administration tasks which include documentation, filing, correspondences, coordinating & following up on pending matters & business support functions.
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks.
• Resolve customer queries/complaints as per standard operating procedures and channel to the respective operations team for immediate resolution.
• Provide feedback to supervisor on improvement areas based on customer/client issues.
• Liaise with respective operations team for issues, follow-up, and actions.