Last updated on: February 22, 2022
This order fulfillment and refund policy describe our policies and procedures on the purchase of job and event packages for employer users.
Upon confirmation of payment, our system will assign a subscribed job package within 24-48 hours. Once your package has been activated, you will receive an email notification with the order number and package details inside.
When will I receive my order?
After you have purchased your package, you should be receiving the job package within 24 – 48 hours.
Please reach out to us by firstname.lastname@example.org if you find your package is not activated despite you have purchased the plan.
Tiered based subscription plan
Jobsbank does not offer refunds for payments made on a tiered based subscription plan.
Your subscription will remain active subject to the package lifespan listed on packages in the employer dashboard unless and until you cancel or the subscription is suspended or discontinued by Jobsbank. Your subscription will be deactivated upon the expiration of package period and auto assigned to free subscription.
If you cancel your subscription for the activated job package, cancellation will be effective within 24-48 hours and you will downgrade to a free package. However, you will not receive any refund.
If you subscribe a new subscription other than current package subscription, your current package subscription will be automatically terminated which there is no refund on the remaining balance.
For one-time event package plan
If you cancel your event package plan, Jobsbank will offer you a complete refund until 7 days after payment before the commencement of the event (i.e. University Career Fair/Thematic Career Fair). If you pre-subscribe to a package plan, Jobsbank will offer you a complete refund if you subscribe to another event package before the commencement of the event (i.e. University Career Fair/ Thematic Career Fair).
If you have any questions about this order fulfillment and refund policy, You can contact us:
- By email: email@example.com
- By visiting this page on our website: https://www.jobsbank.com.my/support