Meliá Kuala Lumpur are currently seeking for passionate and dynamic guest focused Food & Beverage interns who pride themselves on their ability to deliver extraordinary levels of customer service and provide solutions to our guests.
A Food & Beverage Intern with Meliá Kuala Lumpur is responsible for welcoming guests and working across several areas of Food & Beverage during your placement to deliver an excellent Guest experience while managing guests’ queries.
As a Food & Beverage Intern, you are responsible for welcoming guests and working across several areas of F&B your placement to deliver an excellent Guest Experience. A Food & Beverage Intern would also be required to manage guest queries. Specifically, you will be responsible for performing the following tasks to the highest standards:
Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events
Welcome guests in a polite and friendly manner
Take and deliver customer orders, consistently demonstrating high levels of customer service
Prepare set ups for tables and/or rooms
Follow cash handling procedures
Manage guest queries in a timely and efficient manner
Up-sell with latest departmental incentives
Ensure compliance of brand standards
Strive to achieve departmental targets
Ensure cleanliness of work areas
Comply with hotel security, fire regulations and all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships