Customer Experience Asst. Manager/Manager

Are you ready to embark on a truly extraordinary journey in the world of audiology? If you&#;s as modern as it is meaningful, you&#;re not your typical healthcare setting. We’re all about innovation, fun, and above all, creating an exceptional experience for our clients.

Introducing the role of Customer Experience Manager – where you&#;re a fan of breaking the mold and making a difference in people&#;re the perfect fit for us!

About the Company
Soundlife Hearing is a hearing healthcare centre, which offers hearing tests and hearing aid as a solution for hearing loss. We serves hearing impaired people for all ages, particularly elderly group.
www.soundlife.com.my

About the Job: Customer Service Executive
• Full-time
• 6 Working Days (9.15am to 5.45pm)
• EPF + Socso, Medical / Leave Benefit
• Salary is based on experience and determined by performance

You are responsible for making sure Soundlife Hearing is a happy and peace place to work, as well as making our customer feels homey.

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Key Responsibilities:

• To perform customer service tasks with the main responsibility to communicate with our beloved clients on request of product information, creating appointment, updates of status etc either via texting or calling.
• To perform daily administration tasks in terms of invoicing, data entry, handling shipments, inventory etc.
• Assist in marketing campaigns and activities

• Assist the audiologist clinically whenever the needs arise.

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Job Requirements:
• Required language(s): Candidate must be able to converse well in English & Malay. Being able to speak different Chinese will be considered first.
• Minimum 1 year of work experience in the retail or clinic field.
• Experienced working in customer service line will be an added advantage.
• Patient and friendly attitude
• Have a strong passion in learning new technology/apps and be vigilant.
• Positive-minded, can work independently as well as in a group.
• Responsive and a team player.
• Well organized and able to work according to SOPs.